Terms & Conditions

ΦΛΟΡΙΑΝ ΣΝΑΪΝΤΕΡ & ΣΙΑ Ε.Ε. (ΚΤΗΜΑ ΦΛΟΡΙΑΝ Ε.Ε.)
Trading as Domaine Florian
VAT Number: EL801330443
Address: Trilofos 0, 57500 Thessaloniki, Greece
Legal Representatives: Felix Gerd Schneider & Florian Schneider
Contact: felix@domaineflorian.com

By completing a reservation through our online booking system, you agree to the following terms:

• Free cancellation: You may cancel your reservation at any time without penalty. We kindly ask that you inform us as early as possible so we may offer the table to other guests.
• 30-minute arrival window: Reservations are held for 30 minutes past the booked arrival time. If you expect to be late, please contact us by phone. If we do not hear from you within 30 minutes of your reservation time, we reserve the right to release your table to other guests, and the reservation will no longer be guaranteed.
• No right of withdrawal: In accordance with EU Directive 2011/83/EU, Article 16(l), the right of withdrawal does not apply to services related to leisure activities provided on a specific date. As our reservations are for specific dates and times, the 14-day cooling-off period does not apply.

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019.

Data We Collect

When you make a reservation, we collect your name, email address, and phone number for the purpose of managing your booking and communicating with you about your reservation.

Legal Basis

• Reservation data: Processing is necessary for the performance of a contract (GDPR Article 6(1)(b)) — your reservation.
• Marketing communications: Based on your explicit consent (GDPR Article 6(1)(a)), which is optional and not required for booking.

Data Retention

Your personal data is retained for 24 months after your last reservation. After this period, your data will be deleted unless you have provided consent for marketing communications, in which case only the data necessary for that purpose will be retained until consent is withdrawn.

Your Rights

Under the GDPR, you have the right to:

• Access your personal data (Article 15)
• Rectify inaccurate data (Article 16)
• Request erasure of your data (Article 17)
• Restrict processing (Article 18)
• Data portability (Article 20)
• Object to processing (Article 21)
• Withdraw consent at any time (Article 7(3))

To exercise any of these rights, please contact us at felix@domaineflorian.com.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA): Kifisias 1-3, 115 23 Athens, www.dpa.gr.

During the booking process, you may optionally consent to receive:

• Email newsletter: Approximately once per month with information about upcoming events and special offers.
• Viber messages: Approximately 1-2 times per month with information about events, offers, and news.

Each communication channel requires separate, explicit consent. Neither is required to complete a reservation. You may withdraw your consent at any time:

• By contacting us at felix@domaineflorian.com
• By using the unsubscribe link included in every marketing message

Withdrawing consent is free and will not affect the lawfulness of processing based on consent before its withdrawal.

In accordance with Greek Law 3730/2008, alcoholic beverages will not be served to persons under the age of 18. This applies to all drinks, including wine served during tastings and dining.

Participation in wine tasting events is restricted to persons aged 18 and over. Proof of age may be requested. We reserve the right to refuse service of alcohol to any person who cannot provide valid identification upon request.

In accordance with EU Regulation 1169/2011 (Food Information to Consumers), we inform you that our dishes and drinks may contain or come into contact with the 14 major allergens:

Cereals containing gluten, crustaceans, eggs, fish, peanuts, soybeans, milk (including lactose), nuts (almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamia), celery, mustard, sesame seeds, sulphur dioxide and sulphites, lupin, and molluscs.

All our wines contain sulphites.

If you have any food allergies or intolerances, please inform our staff before ordering. While we take every precaution, we cannot guarantee a completely allergen-free environment due to the nature of our kitchen and production operations.

In accordance with Greek law (Laws 3868/2010 and 4633/2019), smoking is strictly prohibited in all indoor areas of our premises. This includes, without limitation:

• Cigarettes
• Electronic cigarettes and vaping devices
• Cigars and cigarillos
• Heated tobacco products
• Any other smoking or nicotine delivery devices

Designated outdoor areas may be available for smoking.

Dogs are welcome on our terrace and outdoor areas only. For the comfort of all guests, pets are not permitted in indoor dining areas.

Service animals are welcome in all areas of our premises in accordance with applicable law. Dogs must be kept on a leash at all times.

• Guest responsibility: Guests are responsible for any damage caused to our property, furnishings, or equipment during their visit.
• Personal belongings: Domaine Florian is not liable for the loss, theft, or damage of personal belongings left on the premises.
• Force majeure: We shall not be held liable for failure to fulfil our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, power outages, public health emergencies, government orders, or other events of force majeure. In such cases, we will make reasonable efforts to notify affected guests and offer alternative arrangements where possible.

These terms are governed by the laws of the Hellenic Republic (Greece). Any disputes arising from or in connection with these terms shall be subject to the jurisdiction of the courts of Thessaloniki. This clause does not affect your statutory rights as a consumer under mandatory provisions of the law of your country of habitual residence.